Return Policy and Instructions

No Return Policy:

If you want to try a product for the first time, please buy a smaller size to see if you like it. Once you purchase a product, it is yours.

Our web site is designed for those people who know which products they want to use.

Therefore, we do not accept returns unless:

There is some thing wrong with the product we shipped to you, or

We shipped you a product other than the one that appeared on your order, or

Your product(s) were:

damaged in shipping or

defective (as in a mousse that won’t foam or hairspray that won’t spray)

In the event that we:

Shipped you the product we received on your order form and

After inspection you decide it is not the product you thought you ordered and

You notify us via e-mail at Return Service that it is being returned

You return it in good condition, unused and unopened

We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product (but not the cost of shipping & handling).

If (in error) you send us products we have NOT shipped to you, we will attempt to notify you by e-mail and hold you products awaiting your instructions, for 30 days before we discard them.

You must notify us before returning a product, e-mail Return Service , and receive approval before returning the item.

You then have 30 days to return the item(s) to us, after 30 days it is yours.

Products must be returned in good condition, this means you should tape down the lids or caps on bottles and sprays, to receive credit.

If you return a product without notifying us, or you return a product we DO NOT OFFER FOR SALE, we will notify you via e-mail. We will then hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be discarded.

Please note:

Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

Product companies often change the wording on the package. Add descriptions or just leave a description off the bottle.

They often change the wording on the same package design several times in the course of the package design, same product just different words.

Product companies usually make announcements when they a change a product's ingredients. It is rare that we are not informed but if you have a question we will ask the company and try to get an the answer for you.

We want to make sure that you get the right product.

If the product inside the container is the same but the package changed, we do not offer refunds.

If the product itself has been changed, not just to the packaging, we will accept the return and give you a credit. Again, you must receive approval from us before returning the item. Notify us before returning a product,

e-mail us at at Returns

Product companies discontinue products frequently, if you can’t find a particular product on the web site:

We either neglected to include it on the web site

It has been discontinued or changed.

It is brand new and we haven’t posted it to the web site yet.

e-mail us at at Sales.

When a product has been changed we put the old version on the web site with a note to look for the new version.

If in doubt contact us by e-mail at Questions. If we do not know we will try to find out for you.

Hair Products USA

HOME